2011 Mayor’s Office of Housing Compliance FAQ
Below Market Rate Ownership Units
- How does the 2011 occupancy certification process work?
The Mayor’s Office of Housing (MOH) monitors to ensure that households who purchase below market rate (BMR) units remain owner-occupants. MOH conducts these certifications on a regular basis not to exceed once per year. This year, certification letters will be mailed on Thursday, June 23th, 2011 and responses are due by Friday, July 15th, 2011 at 5:00pm. The certification process takes about 3 months to complete. MOH will contact you only if we need additional information.
- How do I submit my occupancy certification documents?
You may submit your certification form and documents by mail to: Mayor’s Office of Housing, 1 South Van Ness Ave., 5th Floor, San Francisco, CA 94103 or by fax to: (415) 701-5501, Attn: MOH Compliance.
- Can I submit my documents electronically by email?
No. MOH is unable to accept documents electronically by email. Please fax or mail your documents as outlined in the answer to question 2, above.
- I lost my certification form, how do I get another one?
You may download a copy on MOH’s website at www.sf-moh.org If you do not have access to the internet, you may pick one up at MOH’s front desk Monday through Friday between 8am – 5pm or your may contact MOH’s Compliance Team. Please note that MOH is not able to accept walk-in inquiries to the office.
- I turned in my 2011 certification documents but haven’t heard from MOH. When can I expect to hear from them?
MOH will not contact owners who have satisfactorily completed their certification for the year. If your submittal was incomplete, MOH will contact you for additional information.
- What documentation do I need to submit to prove that I still live in my home?
You must submit two pieces of documentation to prove that you remain an owner-occupant in your property, as follows.
· At least one of your documents must be a recent utility bill, such as PGE, Cable or Internet, Water or Garbage.
· Your other document may be either another utility bill or a household bill, or an official state or federal government mailed item, such as correspondence from the Social Security Administration, Veteran’s Administration, or Unemployment Award Letter.
· ALL documents submitted must be dated within the last 60 days.
· ALL documents submitted must show your mailing address and date.
- I have been renting my property, what should I do?
If you have been renting your property, please contact MOH immediately. You will need to make arrangements to move back into the property or sell the property to a program qualified buyer. MOH will work with you to establish a reasonable timeframe for bringing your property back into compliance.
- Some of my bills are in another person’s name. What should I do?
MOH requires that you show at least two forms of proof that you currently reside in your property. It is assumed that you will be able to furnish at least two bills that remain in your name.
- I only do business online and I don’t receive anything in the mail. How can I submit my proof of residence?
MOH requires written proof of residence and cannot accept online printouts. It is assumed that you will be able to furnish at least two household bills to prove your current residence.
- Can I black out account numbers on my bill and/or proof of payment?
Yes. You may black out (remove) your account numbers when submitting personal documents to MOH. However, MOH must be able to read the mailing address, date and line item that apply to this certification.
- How can I contact MOH’s Compliance Team?
You may contact MOH’s Compliance Team in one of the following manners. Please note that MOH is not able to accept any walk-in inquiries to the office.
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Call us and leave a message:
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Fax us:
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Send us mail:
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English: (415) 701-5622
Cantonese: (415) 701-5623
Spanish: (415) 701-5624
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(415) 701-5501
Attn: MOH Compliance
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Mayor’s Office of Housing
1 South Van Ness Ave., 5th Floor
San Francisco, CA 94103
Attention: MOH Compliance
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Links to the 2011 Below Market Rate Compliance Forms:
2011 Occupancy Letter to Owners – English (PDF)
2011 Occupancy Letter to Owners – Spanish and Chinese (PDF)
2011 Occupancy Certification Form – Trilingual (PDF)
2011 Monitoring FAQ – Spanish and Chinese (PDF)
